For 2012, we wanted this year to be one for the books. We wanted this year to be the catalyst for more positive, impactful years to come. So to do that, we knew we had to think big. We had to think differently than the status quo. So what did we come up with as our goals for 2012? Here’s a few:
1) Impact before Growth - I saw a quote recently talking about the definition of success and immediately thought, “Heck yeah, that’s what I’m talking about!”. It said something like this:
“Success isn’t only about making money, it’s about impacting people’s lives.”
So this year we are making it a company goal to have even deeper relationships with our clients and finding ways to help/connect/grow/empower them in the things that they do, either personally or professionally. We also think we have an opportunity to co-create something with them for their customers as well. We will be talking more about this in future posts…
2) Welcome to the ROC - With the success of our Continuous Compliance services we have had to retool the way we work. So we have decided to build two separate but highly integrated divisions within our company. One is the ROC (Risk Operations Center) and the other is the Field. Each will work hand-in-hand to ensure that our clients are able to receive the ultimate proactive compliance experience possible.
3) Consultants becoming Account Managers - In our effort to have a higher impact with our clients we felt we needed to be even closer to them and so we’re instituting Account Managers for our list of clients. This ensures that those clients have to only go to one place with questions or anything at all. We want our service to feel like a hotel concierge service where they feel catered to, even pampered!
These are our goals and our challenges but with the people we have in place I have no doubt we can do it. I sat down with the team recently and went through these goals. Here are some comments I received from them afterwards:
“I left our ‘Vision for 2012′ meeting with more motivation and excitement since I first started at Garland Group. Changes we are making to our workflow will really improve our interaction and reporting to clients, while internal incentives provide real opportunity for everyone at Garland Group to succeed professionally and personally.” – Heath Stanley
“I believe as the Garland Group moves forward in 2012, our goal has always been to meet the needs of our clients with knowledge and efficiency. Now, internally Garland Group is also directing that same philosophy with the creation of Operation and Field divisions, all in an effort to assist and impact our clients on a positive, efficient basis. I’m very excited to be part of the Garland Group at this time.” – Dan Nerada
I’m thrilled to have a team that gets as excited about helping others as I do. Here’s to a great new year!
